# Privacy Notice

Effective June 11, 2026 | Version 1.0

This notice explains what information The Ladder AI collects, how it is used, and how users can request access, correction, or deletion.

## Who We Are

The Ladder AI is an AI training and certification platform at theladderai.com. It supports placement assessment, guided training, live assessment conversations, independent validation review, credentials, and transcript evidence.

## Information We Collect

The Ladder AI collects only the information needed to operate the platform, maintain learner records, and support credential review.

Common data categories include:

- Account information, such as email address and authentication identifiers.
- Training and assessment records, such as selected pathways, responses, scores, validation results, credentials, and transcript evidence.
- Usage data, such as page views, feature interactions, browser/device information, and error logs.
- Communications, such as support requests, issue reports, and email correspondence.
- Institutional information, when a school, team, employer, or organization works with us.

We do not intentionally collect Social Security numbers, government IDs, health records, biometric identifiers, precise location, or financial account numbers through ordinary training workflows.

## How We Use Information

We use information to:

- Operate accounts and sign-in.
- Place learners at the right starting point.
- Save progress, assessment records, credentials, and transcripts.
- Validate certification evidence.
- Improve training quality and platform reliability.
- Respond to support, safety, privacy, accessibility, and policy requests.
- Meet legal, security, procurement, and contractual obligations.

We do not sell learner data. We do not use learner records for behavioral advertising.

## AI Providers and Model Use

The Ladder AI may send training prompts, learner responses, assessment transcripts, and validation materials to AI model providers as needed to deliver guided training, assessment, and independent review. We minimize personal information in these workflows and do not intentionally send sensitive data unless the user submits it as part of a training or support interaction.

## Children and Minors

The Ladder AI is designed for learners, educators, teams, and organizations. Minors should use the platform only with appropriate adult supervision through a parent, guardian, school, or authorized program pathway.

We do not knowingly collect personal information from children under 13 without an appropriate consent pathway. If you believe a child under 13 has provided personal information without authorization, contact us so we can review and delete it.

## Third-Party Services

The Ladder AI may rely on third-party providers for authentication, hosting, analytics, email, model access, and other operational services. These providers are used to deliver the service and are not permitted to sell learner data on our behalf.

## Retention

Account, progress, transcript, credential, and validation records are retained while an account is active or while needed for legitimate educational, certification, audit, legal, or contractual purposes. Deletion requests are handled according to the Data Retention and Disposal Policy.

## User Rights

Users may request access to, correction of, export of, or deletion of their personal information. We may need to verify identity before completing a request.

## Contact

Privacy questions and deletion requests can be submitted through the site contact or issue-reporting process.